Accessibility

We strive to provide an excellent online experience for all our guests – including those with sight, hearing, and other disabilities.

Use ADA widget to the bottom left for a better user experience if needed.

Accessibility Statement

Our property (sometimes hereinafter referred to as “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service, from reservation to check-out.

ADA Room Features

Entire unit wheelchair accessible
Upper floors accessible by elevator
Raised toilet
Roll-in shower (available by room type)
Shower chair
Toilet with grab rails
Walk-in shower with grab bars (available by room type)
Lever door handles
Lower light switches
Lower view finder
Adjustable Handheld shower wand

ACCESSIBILITY PUBLIC SPACES INFORMATION

PARKING

There are a total of 7 handicap self-parking spaces through the property
Handicap Spaces are clearly denoted with parking signs
Parking lot is paved and well lit
Parking Lot is equipped with visibly outlined ADA Cross Paths

ENTRANCES & ELEVATORS

The main entrance to the lobby has automatic double sliding doors
Elevators can take guests to all levels of the hotel including meeting rooms
The outdoor pool deck is accessible by elevator
The Resort is equipped with an accessible loading and unloading area

FRONT DESK

Resort Front Desk is accessible to wheelchairs and features a lowered shelf convenient for guests

BIN 189 RESTAURANT

Bin 189 features accessible seating areas both inside and on the outdoor patio area
The Bin 189 Bar is accessible to wheelchairs and features a lowered countertop convient for guests
The Magnum Private Dining Area is accessible

AROMAS CAFE

Aromas Cafe is accessible to wheelchairs and features a lowered countertop convient for guests

SPA OF THE PINES

Spa Front Desk is accessible to wheelchairs and features a lowered shelf convenient for guests
Spa Fitness Center is accessible
Spa Locker Rooms are equiped with:
- Accessible Bathroom
- Accessible Shower
- Accessible Sink
- Accessible Steam Room
- Hot Tub is not accessible
Spa Treatment Rooms are accessible
Spa Lounge Areas are accessible
Spa Patio Area is accessible
Spa Physical Fitness Classes are located in a non-accessible area

ACCESSIBILITY KITS

Lake Arrowhead Resort and Spa has six Accessibility Kits available from the Front Desk for guest use and convenience.

‍What's Included in the Accessibility Kits on Property

Wireless doorbell
Wireless emergency notification transmitter
All-In-One LookOut
Krown Guestroom TDD
KA300 visual emergency notification receiver
Telephone amplifier

*Accessibility Kits are the "Portaview" manufactured by Krown Manufacturing

INDOOR MEETING ROOMS

Indoor Meeting Rooms are accessible

OUTDOOR EVENT SPACE

The Wedding Lawn is accessible
The Wedding Deck is not accessible
The Lower Pool Deck is accessible

OUTDOOR POOL AREA

The Pool features a handicap lift so guests with disabilities can easily enter the pool
Both Outdoor Hot Tubs are not accessible
The Pool Area features an accessible Pool Bar

NON-ACCESSIBLE AREAS

Resort Lake Beach
Resort Kayak Launching Area
Resort Lake Beach Bathrooms
Private Boat Dock
Resort Pontoon Boat
Wedding Lawn Deck
Lakeside Walking Trail Areas

Digital Accessibility Compliance Guidelines and Goals

We strive to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) level A + AA success criteria.

We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities.

In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.

Continuous Digital Monitoring

Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code.

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

We Welcome Feedback

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us with a description of the issue you encountered and your contact information. You are also welcome to call us for assistance 24 hours a day, 7 days a week. Phone: 909-336-1511

Website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. We invite you to review accessibility information and guidance directly from Facebook, YouTube, and Instagram.

Accessible Features and Amenities

We are compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the website.

If you have difficulty, we invite you to contact us.