FREQUENTLY ASKED QUESTIONS

Check-in: 4:00pm

Check-out: 11:00am

Overnight guests staying at the Resort are able to park in our self-parking lot near the main entrance.

CANCELLATIONS

Cancellations during non-holiday dates must be made at least three (3) days prior to your stay. All cancellations made after three (3) days will be charged full room rate plus tax.

SUMMER SEASON CANCELLATIONS

Cancellations for room stays from 5/28/22 to 9/6/22 must be made at least seven (7) days in advance. All cancellations made after seven (7) days will be charged full room rate plus tax. 

HOLIDAY CANCELLATIONS

Cancellations for room stays from 12/25/22 to 1/2/2023 must be made at least seven (7) days in advance. All cancellations made after seven (7) days will be charged full room rate plus tax. 

The Resort has multiple dining options including Bin 189, Aroma's Coffee Shop, and also offers To-Go Orders.

Spa of the Pines Fitness Studio is complimentary to all overnight guests and features cardio and weight equipment.

The Resort offers dry cleaning services at an additional cost.

Visit our Things to Do Page to explore countless ways to explore the San Bernardino Mountains.

Check-In Policies

• Check-in time is after 4:00pm
• Check-out time is before 11:00am
• Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government identification card, or proof of your age).
• Please provide a valid and form of identification (such as driver’s license, passport, or government I.D.)
• A valid form of payment must be provided upon check-in for all reservation types including pre-paid.
• All reservations require a $75 per night incidental hold upon check-in.

Standard Rate Policies
 
Holding Your Reservation

• We will need a credit card number to reserve your room.

Cancelling Your Reservation

• You may cancel your reservation for no charge before 11:59 PM local hotel time 7 days before your arrival.
• Please note that we will assess a fee of 1 NIGHT ROOM & TAX FEE USD if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.

When You Check-in

• Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government identification card, or proof of your age).

 
Modifying Your Reservation

• Please note that a change in the length or dates of your reservation may result in a rate change.

Pre-Paid/Advanced Purchase Policies

Advance Purchase, prepay in full, non-refundable.

Holding Your Reservation

We will need a credit card prepayment to reserve your room. To ensure that you receive this special rate, we will charge your credit card a prepayment based on your room rate when making the reservation.

Cancelling Your Reservation

• Please note that your prepayment for this special rate is non-refundable

When You Check-in

• Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government identification card, or proof of your age).

For all lost & found inquiries, please fill out the following form, LOCATED HERE