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FREQUENTLY ASKED QUESTIONS

Everything you need to know about Lake Arrowhead Resort and Spa, all in one place. If you have additional question, please call us at (909) 336-1511.

WHAT TIME IS CHECK-IN & CHECK-OUT?

Check-in: 4:00pm

Check-out: 11:00am

IS THE RESORT PET FRIENDLY?

Due to current COVID-19 restrictions, only Service Dogs are allowed at the resort. A required Cleaning Fee of $150 per stay will be added to your room.

A maximum of two (2) dogs are allowed per room and all dogs must be leashed when in public areas.

Service Dogs are not allowed in the restaurant, pool, beach area, or lake and may not be left unattended anywhere within the resort.

WHERE DO I PARK?

Overnight guests staying at the Resort are able to park in our self-parking lot near the main entrance.

WHAT IS THE CANCELLATION POLICY?

Cancellations must be made at least seven (7) days prior to your stay. All cancellations made after seven (7) days will be charged full room rate plus tax.

DOES THE RESORT HAVE A RESTAURANT?

The Resort has multiple dining options including Bin 189, Aroma's Coffee Shop, and also offers To-Go Orders.

DOES THE RESORT HAVE A GYM?

Spa of the Pines Fitness Studio is complimentary to all overnight guests and features cardio and weight equipment.

DOES THE RESORT OFFER DRY CLEANING?

The Resort offers dry cleaning services at an additional cost.

WHAT IS THERE TO DO AROUND THE RESORT?

Visit our Things to Do Page to explore countless ways to explore the San Bernardino Mountains.

CHECK-IN & BOOKING POLICIES

Check-In Policies

  • Check-in time is after 4:00pm
  • Check-out time is before 11:00am
  • Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government identification card, or proof of your age).
  • Please provide a valid and form of identification (such as driver’s license, passport, or government I.D.)
  • A valid form of payment must be provided upon check-in for all reservation types including pre-paid.
  • All reservations require a $75 per night incidental hold upon check-in.

 

Standard Rate Policies
 
Holding Your Reservation

  • We will need a credit card number to reserve your room.

Cancelling Your Reservation

  • You may cancel your reservation for no charge before 11:59 PM local hotel time 7 days before your arrival.
  • Please note that we will assess a fee of 1 NIGHT ROOM & TAX FEE USD if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.

When You Check-in

  • Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government identification card, or proof of your age).

 
Modifying Your Reservation

  • Please note that a change in the length or dates of your reservation may result in a rate change.

 

Pre-Paid/Advanced Purchase Policies

Advance Purchase, prepay in full, non-refundable.

Holding Your Reservation

We will need a credit card prepayment to reserve your room. To ensure that you receive this special rate, we will charge your credit card a prepayment based on your room rate when making the reservation.

 

Cancelling Your Reservation

  • Please note that your prepayment for this special rate is non-refundable

When You Check-in

  • Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government identification card, or proof of your age).

COVID19 UPDATES

Dear Valued Guest,

I would like to thank you for the trust and support you have in us and we look forward to welcoming you to Lake Arrowhead Resort and Spa. Our number one priority is your health, safety and well-being.

As always, we take great care in maintaining the highest standards of cleanliness and hygiene throughout our resort. We wanted to update you on the actions we have taken in response to the outbreak. We have supplemented these normal procedures with additional COVID-19 cleanliness-specific guidance, training and information to make our cleaning and hygiene protocols even more rigorous:

Our hotel teams are receiving ongoing briefings and enhanced operating/cleaning protocols.
We have increased the frequency of cleaning our public areas including lobbies, elevators, door handles, public bathrooms, fitness center, and even room keys.


Additions to our normal high standard, cleaning, and disinfecting protocols to clean rooms after guests depart and before the next guest arrives have been increased, with particular attention paid to high-touch items.
In the spaces where team members work behind the scenes, we have increased the frequency of cleaning and focusing on high-touch areas like team entrances, locker rooms, laundry rooms and staff offices.
We will continue to adjust food and beverage service in accordance with current food safety recommendations.
We have increased the deployment of antibacterial hand sanitizers throughout our properties.

The following amenities are currently unavailable:

Valet/bell service
Locker room access
Kayaks or paddleboards
Boat tours
Outdoor hot tub/spa
Spa Services
Housekeeping services
Room Service

Update amenities and services:

Service dogs only (contact us prior to arrival)
Complimentary coffee at Bin 189
Ice bucket bags are available at the Front Desk
Expanded restaurant venue to ensure social distancing 
Sanitation stations through-out the Resort
Restaurant in dining & take out available
Fishing pole rental
Skypark tickets are available at the Front Desk

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