We strive to provide an excellent online experience for all our guests – including those with sight, hearing, and other disabilities.

Use ADA widget to the bottom left for a better user experience if needed.

Accessibility Statement

Our property (sometimes hereinafter referred to as “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service, from reservation to check-out.

ADA Room Features

  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
  • Raised toilet
  • Roll-in shower (available by room type)
  • Shower chair
  • Toilet with grab rails
  • Walk-in shower with grab bars (available by room type)
  • Lever door handles
  • Lower light switches
  • Lower view finder
  • Adjustable Handheld shower wand



  • There are a total of 7 handicap self-parking spaces through the property
  • Handicap Spaces are clearly denoted with parking signs
  • Parking lot is paved and well lit
  • Parking Lot is equipped with visibly outlined ADA Cross Paths


  • The main entrance to the lobby has automatic double sliding doors
  • Elevators can take guests to all levels of the hotel including meeting rooms
  • The outdoor pool deck is accessible by elevator
  • The Resort is equipped with an accessible loading and unloading area


  • Resort Front Desk is accessible to wheelchairs and features a lowered shelf convenient for guests


  • Bin 189 features accessible seating areas both inside and on the outdoor patio area
  • The Bin 189 Bar is accessible to wheelchairs and features a lowered countertop convient for guests
  • The Magnum Private Dining Area is accessible


  • Aromas Cafe is accessible to wheelchairs and features a lowered countertop convient for guests


  • Spa Front Desk is accessible to wheelchairs and features a lowered shelf convenient for guests
  • Spa Fitness Center is accessible
  • Spa Locker Rooms are equiped with:
    • Accessible Bathroom
    • Accessible Shower
    • Accessible Sink
    • Accessible Steam Room
    • Hot Tub is not accessible
  • Spa Treatment Rooms are accessible
  • Spa Lounge Areas are accessible
  • Spa Patio Area is accessible
  • Spa Physical Fitness Classes are located in a non-accessible area


Lake Arrowhead Resort and Spa has six Accessibility Kits available from the Front Desk for guest use and convenience.

‍What's Included in the Accessibility Kits on Property

  • Wireless doorbell
  • Wireless emergency notification transmitter
  • All-In-One LookOut
  • Krown Guestroom TDD
  • KA300 visual emergency notification receiver
  • Telephone amplifier

*Accessibility Kits are the "Portaview" manufactured by Krown Manufacturing


  • Indoor Meeting Rooms are accessible


  • The Wedding Lawn is accessible
  • The Wedding Deck is not accessible
  • The Lower Pool Deck is accessible


  • The Pool features a handicap lift so guests with disabilities can easily enter the pool
  • Both Outdoor Hot Tubs are not accessible
  • The Pool Area features an accessible Pool Bar


  • Resort Lake Beach
  • Resort Kayak Launching Area
  • Resort Lake Beach Bathrooms
  • Private Boat Dock
  • Resort Pontoon Boat
  • Wedding Lawn Deck
  • Lakeside Walking Trail Areas

Digital Accessibility Compliance Guidelines and Goals

We strive to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) level A + AA success criteria.

We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities.

In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.  

Continuous Digital Monitoring

Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code.

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

We Welcome Feedback  

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us with a description of the issue you encountered and your contact information. You are also welcome to call us for assistance 24 hours a day, 7 days a week. Phone: 909-336-1511

Website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. We invite you to review accessibility information and guidance directly from Facebook, YouTube, and Instagram.  

Accessible Features and Amenities

We are compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the website.

If you have difficulty, we invite you to contact us.


    Our site uses cookies

    By continuing to use our site you are agreeing to our cookie policy.

    Our site uses cookies

    By continuing to use our site you are agreeing to our cookie policy.

    Your cookie preferences have been saved.