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Reservation Policy

Reservation Policy

THANK YOU FOR BOOKING TO STAY WITH US IN THE MOUNTAINS! WE LOOK FORWARD TO YOUR ARRIVAL. TO ENSURE YOU HAVE THE BEST POSSIBLE STAY, PLEASE REVIEW THE FOLLOWING POLICIES, TERMS AND CONDITIONS. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT RESERVATIONS AT: 800.800.6792

ROOM RATES
Room rates are for the base number of guests, additional guests up to maximum occupancy will be an additional $25 per person, per day. Children two and under are free and are not counted in the total room count.

CANCELLATION POLICY
Cancellations during non-holiday dates must be made at least three (3) days prior to your stay. All cancellations made after three (3) days will be charged full room rate plus tax.**

**SUMMER SEASON CANCELLATIONS
Cancellations for room stays from 5/28/21 to 9/6/21 must be made at least seven (7) days in advance. All cancellations made after seven (7) days will be charged full room rate plus tax. 

**HOLIDAY CANCELLATIONS
Cancellations for room stays from 12/25/21 to 1/2/2022 must be made at least seven (7) days in advance. All cancellations made after seven (7) days will be charged full room rate plus tax. 

Reservations booked within a group block are held to the cancellation policy stated in the group agreement and are separate from the above policies. All pre-paid reservations are non-refundable. 

CHECK-IN AND CHECK-OUT POLICY
Check-in begins after 4:00pm on the date of arrival and check-out takes place before 11:00am on date of departure. 

NO SMOKING POLICY
Lake Arrowhead Resort and Spa is a 100% smoke-free facility. A $250 recovery fee will be charged to guests who are not found smoking in designated smoking areas outside of the resort.

AGE AND CHILD POLICY
You must be at least 18 years of age to reserve or check into a room. All guests under the age of 18 must be accompanied by a parent or guardian. Identification is required at check-in. Children two and under are free and are not counted in the total room count.

RESORT FEE
A resort fee of $32 plus taxes will be charged per room per night.

THIS RESORT FEE INCLUDES THE FOLLOWING AMENITIES:

AAA 4-Diamond Amenities
Self-Parking
High-Speed Internet
In-Room Coffee & Tea
Pool & Beach Area Towels
Access to Private Lake Beach
Access to Fitness Studio & Locker Rooms
In-Room Bottled Water (two bottles per stay)
Access to Outdoor Pool & Spa (heated seasonally)

TAXES
The following local tax rates will be applied to all guest reservations.

San Bernardino County Sales Tax: 15%
Tourism Tax: $0.40

PET POLICY
Lake Arrowhead Resort and Spa is happy to welcome dogs to join in on all the fun and adventure during your mountain vacation. Your dog will delight in all the outdoor splendor and feel right at home with a variety of unique treats and K9 amenities that can't be beat!

INCLUDED WITH YOUR $150 PET CHARGE:

  • Dog-Friendly Resort
  • Grain Free Welcome Treats*
  • Complimentary Water & Food Bowl*
  • Directory of pet stores, doggie daycare facilities, veterinary clinics, and nearby grooming services.

*based on availability upon request during check-in, ask a front desk attendant upon arrival.

INCIDENTALS AUTHORIZATION
Upon check-in please have a credit card ready to hand to the front desk agent. The credit card will be swiped and authorized at $75 per day. This is strictly a pending charge so that you can easily charge concierge activities and restaurant charges to your room.  Upon check-out this $75 per day authorization for incidentals shall be released to your card if you did not choose to charge activities to your room during your stay. If you have chosen to utilize this convenience, charges will be made, and the balance will be released upon check-out.  Please note: This is not a charge.  This is a pending or holding authorization for incidentals.  If you have any questions or concerns, please talk to a front desk agent upon check-in.  

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